Creative Production Traffic Manager (Pre-press focus with In-Design)
About us
Indicia Worldwide is an insight and technology led communications agency with global production expertise.
About the Team
The Creative Production Team is a community which delivers all of our clients creative production requirements (adaptations from masters into Print, POS and digital assets) to the highest of standards, formed by a multicultural team of creative production experts which delivers marketing assets across Europe (EMEA).
Purpose of the role
The Creative Production Traffic Manager is responsible for supervising and supporting the studio team, ensuring the quality and on-time delivery of all assets. The Traffic Manager is responsible in assigning tasks to the team, sometimes he/she is required to design too only when necessary. This person will be in constant contact with the Studio Manager in EMEA, working as a team to maintain the highest possible values.
Therefore, the Creative Production Traffic Manager will lead the studio output team, which includes the following tasks:
Management:
Traffic Management, resource/capacity planning to ensure adequate resource
Quality control process for projects (ensure all jobs meet technical requirements and are aligned with client’s briefing)
Provide direction to the team driving best practice to produce exceptional work and wider service delivery
Share expertise and specialist knowledge with, and the training of colleagues on pre-press, POS, digital assets and print ready files- NO Audiovisual.
Identifying the need and facilitating the correct pathway for all overflow work
Operational reporting, providing indepth reports on a weekly and monthly basis
To create or improve workflow processes documents
Operations:
Analyse productivity to ensure optimal team resource
On-going management of team performance and development in line with the personal appraisal and PDP requests, setting team and individual targets in line with both account and company objectives
Establishing and maintaining effective relationships with the team, gaining trust and respect, driving engagement to provide a committed and high performing workforce
Business strategy:
Develop a comprehensive understanding of the Client's business and key drivers in that business sector
Develop and maintain relationships with key Client stakeholders
Help to manage Client's expectations in line with contracted SLAs
Apply a commercial and value added approach to service delivery
Act as point of escalation for issues and ensure prompt and satisfactory resolution with minimal commercial impact, escalating through senior management when required. Manage risk and mitigate liability around service delivery failure
Delivery:
Ensure service delivery in line with contracted SLAs and KPIs
Ensure workflow and quality procedures followed throughout production cycle by team
Challenge status quo to drive operational improvement
Full understanding of Brand Guidelines and ensure their correct usage
Apply precise attention to detail in daily tasks
Attain expert level application knowledge wherever appropriate
Ensure consistent Studio output
Be the super user for all the tools and systems within Indicia Worldwide suite of tools
Skills, knowledge, experience and exposure
In-depth expertise of Adobe Creative Suite (InDesign is the major tool for designing, Photoshop & Illustrator expert level is a MUST).
High understanding of print ready files, die-cuts, color/ink management and 3D vision
High level of Pre-flight and proofing background.
Extensive experience in operations management
Ability to troubleshoot and to deal with conflict resolution
Role Requirements
Working hours options: 12pm – 9pm OR 3pm – 12am (Philippine Time Zone)