TWO MINUTES TO SUCCESS is an educational series I created for the Patient Experience Team at Southwestern Health Resources (Dallas, Texas). An introduction and 8 episodes. Short, snackable content to share with office staff to improve patient experience and retention.
2 Minutes to Success: Introduction to Exceptional Patient Experience
2 Minutes to Success: CAHPS and HOS patient experience measures
2 Minutes to Success: Improved Patient Health: Diet + Exercise
2 Minutes to Success: Creating a frictionless care experience
2 Minutes to Success: Critical Conversations
2 Minutes to Success: How to Create a Lasting First Impression
2 Minutes to Success: Improving Access to Care
2 Minutes to Success: Providing a Meaningful Care Experience
2 Minutes to Success: Stewardship of Patient Resources
