Context
I was the mobile banking app designer for UBank's iOS apps. My favourite feature to work on was an integrated solution with third-party home loan management system, StarNet, because it was the most challenging.
Activities
• Project and system requirements gathering
• Interstate stakeholder meetings & presentations
• Contextual inquiries with customer service team
• User interviews
• Feature prioritisation
• Mapping (Information architecture, screen flows, inward & outward paths)
• Workshop facilitation
• Wireframing
• Interaction design
• Visual design
• Usability testing
• Design QA
• Interstate stakeholder meetings & presentations
• Contextual inquiries with customer service team
• User interviews
• Feature prioritisation
• Mapping (Information architecture, screen flows, inward & outward paths)
• Workshop facilitation
• Wireframing
• Interaction design
• Visual design
• Usability testing
• Design QA
• Authoring developer documentation
Responsibilities
• Determining and planning all above activities
• Ensuring that the final solutions were viable and met user and business needs • Collaborating with product owners, change management, business analysts, developers, design, sales and proposition, marketing, customer care and the leadership team
